Shipping FAQ

Wine is perishable and is sensitive to extreme temperatures, whether hot or cold, that can dramatically affect the wine's quality. Revana does not release wines to ship unless we have checked temperatures and are comfortable with your wines being safe both en route and at their final destination. If a specific timeframe is safer for your wines, we will be in contact with you about that after an order has been placed. 

Otherwise, we will release your wines to ship at the next available opportunity, unless you have cited a specific ship date. 

If after your order was placed you had an address change, or an adult signature with valid ID will be unavailable at the shipping address, please contact our shipping department ASAP to update your information. If delivery is unsuccessful and wines are returned, reshipments will incur shipping costs. 

For shipping questions please contact:
Emma Foster, Shipping Manager
971-264-0046 | shipping@revanaportfolio.com

Recommendations:

Per state law and FedEx and UPS policies, any shipment of alcoholic beverages will require the signature of an adult (21 years of age or older). To ensure orders can be delivered on the first delivery attempt, we have developed several recommendations:

• Ship to a business address – Most businesses will have an adult available to receive deliveries during normal business hours, this is often the most ideal solution to guaranteeing the wine will be received without issue.
• Ship to a Hold Location - In the case neither a business nor residential address are available or ideal, FedEx and UPS provide various Hold Locations. One is typically located within 5 miles of most delivery addresses. The package will be held for up to a week in a temperature-controlled facility. Please contact us to help locate the ideal Hold Location.
• Follow the tracking - Most importantly, it is recommended to be aware of the projected delivery date and check-in daily for delays or other issues. An email with tracking will be sent when the order ships from our facility, as well as notifications if there are any issues during transit. Please contact us if an email with tracking information was not received, or if there are any concerns regarding shipping.

Policies:

• Taxes/Compliance: To stay compliant with Federal and State shipping regulations, sales tax may be added at both a local and state rate based on the delivery address.

• FedEx and UPS are the licensed alcohol carriers that we utilize. FedEx is our preferred carrier, but UPS is also available if requested. Both carriers make three consecutive delivery attempts. If the order is undeliverable, it will get returned to our warehouse.

• The U.S. Postal Service (USPS) cannot ship alcohol, therefore, we cannot ship to a PO Box address.

• Returned orders:  If undeliverable and returned, the re-shipping of orders is at the customer’s expense. If the inventory is available to send a re-shipment, we ask for confirmation that someone 21 years of age or older will be available to sign for the wine at delivery. Some returns can be charged up to a 25% restocking fee and carrier fees.

• Reroutes: Not going to be home to sign for the delivery or is the office closed? Please let us know if we can assist by re-routing the package to another address where someone can sign for the wine or re-route directly to a Hold Location. By law, alcohol shipments can only be re-routed within the original delivery address state’s borders.

• Pickups: We are happy to have orders available for a pick-up at the winery in lieu of shipping. Due to our limited onsite storage, we ask that orders are picked up within six months of the purchase date. Please contact the winery 48 hours in advanced of the planned pickup so we can be prepared and have the order staged.

• Shipping is not currently available through our website to the following states:

  • Arkansas
  • Delaware
  • Mississippi
  • Rhode Island
  • Utah

• Alabama: Shipping directly to a consumer in the State of Alabama is prohibited. Alabama allows wine deliveries but requires that shipments are sent directly to a state-run ABC store address. The list of available addresses can be found here.

• International Shipments are handled on a case by case basis. We will provide a shipping quote based on quantity and destination.